Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with SunAfrique! Here's everything you need to know about how your order gets to you.
Delivery Timeframes
| Stage | Time |
|---|---|
| Order processing, sourcing & quality check | 6–8 working days |
| Aramex delivery to your door | 2–3 working days |
| Total estimated delivery | 8–11 business days |
Every SunAfrique product is personally quality-checked and repackaged at our South African dispatch point before it ships to you. Nothing leaves our hands damaged, incorrect, or not as described — and your parcel arrives as a tracked Aramex door-to-door delivery — straight to your home or office, anywhere in South Africa.
Delivery Costs
- FREE delivery South Africa-wide on every order — no minimum spend, no hidden fees
- Door-to-door delivery via Aramex — to your home or office, in all major centres and most outlying areas
Order Tracking
As soon as your order is dispatched, you'll receive an email with your Aramex tracking number. You can track your parcel every step of the way at aramex.co.za, or use the Track My Orderlink in our website footer.
A Note on Delays
We pride ourselves on honest timelines. Occasionally, factors outside our control (supplier stock or courier delays during peak season) can add a few days. If your order is running late, we'll let you know proactively — and you're always welcome to contact us for an update.
If your order has not arrived within 15 business days, contact us and we'll either locate it or refund you in full. Simple as that.
Wrong Address or Failed Delivery
Please double-check your delivery address and phone number at checkout — Aramex will use these to reach you. If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we'll contact you to arrange redelivery (a redelivery fee may apply).
Returns
Changed your mind or something's not right? You're covered by our 30-day hassle-free returns policy — see our Returns & Exchanges page for full details.
Questions?
Our SA-based support team is here for you:
- Email: support@sunafrique.co.za
- Or use the Contact Us page — we reply fast, and you'll always get a real human.
SunAfrique — Smart Gadgets. Better Life. 🇿🇦